There is a constantly growing need for online customer service automation. Many think the solution is a chatbot. According to statistics 73% are more satisfied with live chat. No wonder since a 2017 survey revealed 70% of the chatbot answers can be wrong.

The following comparison shows why hybrid chat is the most effective choice of chat applications on the market.

Utilizing artificial intelligence, the system continuously learns from the operators’ responses and builds its knowledge base from the questions received
PerfectChat learns from day one without any pre-training
It provides answer hints for the operators using its knowledge base.
Thanks to the supervision of the live operators the possibility of wrong answers is excluded
By using system suggested hints time spent on client management is significantly reduced
Answer hints will turn into fully automatic answers over time
Time saved is money saved for both the customer and the company
Customers will be satisfied with your balanced and fast service
As a result your revenue is growing as visitors become customers
Monotony is reduced in everyday tasks, making employees more motivated

Integration with WordPress, Joomla, Drupal, ServiceNow, Skype, Facebook Messenger, Liveperson,
It can be easily integrated into any other system over API
Possibility of Speech Recognition and Text-to-Speech integration
The recognition of customer-fitted communication style
Automated building of best practice communication schema
Translation feature can be implemented
Indirect, early stage measurement of customer satisfaction
Script based, goal driven communication management